Refund Policy

This Refund Policy explains how payments and refunds work for Voca Vela ("the Service"), operated by Voca Vela ("we", "us").

1. Current status — nothing to refund yet

The Service is currently free to use within hourly usage limits. Paid Premium plans are not yet available, and no payment is taken. There is therefore nothing to refund today. This page sets out the terms that will apply once paid plans launch.

2. What you'll be buying (when plans launch)

Premium access will be sold as a monthly subscription or a one-time lifetime purchase — both of which lift the free usage limits — through our payment processor, Stripe. We don't store your full card details; Stripe processes payments under its own terms.

3. Statutory withdrawal right (EU / UK and similar)

If you're a consumer in the EU, UK, or a comparable jurisdiction, you normally have a 14-day right to withdraw from a purchase of digital content. Because Premium access is digital content supplied immediately, you'll be asked to agree that supply begins right away; once you start using Premium, the withdrawal right is reduced for the period already used.

4. Our refund terms (when plans launch)

Subject to your statutory rights:

• A subscription may be cancelled at any time from your account; cancellation stops future renewals and access continues to the end of the paid period.
• A monthly subscription may be refunded on request within 14 days of a charge if Premium was essentially unused in that period.
• A one-time lifetime purchase may be refunded within 14 days of purchase if essentially unused.
• We may issue a goodwill refund if the Service materially failed (for example, a prolonged outage that prevented you from using Premium you paid for).
• Refunds are returned to your original payment method; processing time depends on Stripe and your bank.

Final windows and any conditions will be confirmed here before paid plans go live.

5. How to request a refund

When paid plans are available, email ic.icreator@gmail.com from the address on your account, with your purchase details. We'll respond within a reasonable time.

6. Changes

We'll update this Policy before launching paid plans and whenever terms change; the date above reflects the latest version.

7. Contact

Questions about payments or refunds? Email ic.icreator@gmail.com.